DRIVE DYNAMICS SDN. BHD. supplies motorcycle engine components, piston kits, cylinder blocks, crankshafts and other related parts. We make every reasonable effort to present accurate product descriptions, model information, specifications and photographs so that customers can select the appropriate components for their motorcycles.
Customers are responsible for reviewing the product model, measurements, specifications and compatibility details before confirming an order. All products sold are generally treated as final purchases and are not exchangeable or refundable unless the order meets one of the eligible conditions stated in this Policy.
When a Request May Be Accepted
A return, refund or exchange request may be reviewed in any of the following circumstances:
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The merchant sent an item that is different from the product, model or variation stated in the confirmed order.
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The item received does not correspond with the specifications, description, features, model information or other details advertised on the website.
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The product was spoiled, damaged or defective when it was delivered.
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The delivery exceeded the timeframe stated in the Company’s Shipping Policy.
Requests based on a customer’s change of mind, incorrect model selection or failure to confirm compatibility before purchase will not normally be accepted when the product supplied matches the confirmed order and advertised information.
Compatibility and Installation
Motorcycle engine components may be manufactured for specific motorcycle models, engine types and technical configurations. Customers should verify the applicable model codes, measurements and specifications before purchasing or installing a component.
Customers are advised to inspect the item thoroughly before installation. If the product appears incorrect, damaged or defective, it should not be installed, modified, machined, painted, dismantled or repaired.
Where professional installation is required, the work should be performed by a suitably qualified technician or mechanic. Damage caused by incorrect installation, misuse, unsuitable tools, improper adjustment, unauthorised modification or normal wear after use will not be treated as a defect that existed upon delivery.
Evidence Needed for Verification
To request a return, refund or exchange, the customer must provide sufficient evidence for the Company to confirm the reported issue. The required evidence includes:
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A clear and continuous unboxing video beginning before the parcel is opened and showing the unopened parcel, shipping label, external condition, packaging and product received.
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A clear video showing the first inspection, test or use of the item, where applicable.
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Clear photographs showing the complete product and any visible damage, defect, incorrect model, missing component or difference from the advertised information.
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The customer’s order number, product name and a detailed description of the problem.
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Photographs of the relevant motorcycle model, existing component or measurements where reasonably requested for compatibility verification.
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Any other supporting documents, videos or information requested by DRIVE DYNAMICS SDN. BHD.
The unboxing video must be recorded continuously without editing, cuts or missing sections. It must clearly establish the parcel’s condition before opening and show all items contained in the delivery.
Claim Notification
All return, refund and exchange requests must be sent to drive_dynamic@outlook.com within 24 hours of receiving the item.
The customer should submit the order details, explanation of the issue and all required supporting evidence within this period. Customers should also keep the original product packaging, shipping label, accessories and parcel materials until the assessment has been completed.
Any request submitted after the 24-hour period will not be accepted. Claims without a clear unboxing video, first-use evidence where applicable, photographs, order information or other requested documents will also be rejected.
Evaluation and Next Steps
After receiving a complete claim, DRIVE DYNAMICS SDN. BHD. will compare the submitted evidence with the order records and advertised product information. The Company may request additional details when necessary to confirm the condition, model or compatibility of the item.
Submitting a claim does not guarantee approval. If the request is verified and accepted, the Company will notify the customer of the appropriate return, refund, replacement or exchange arrangement.
No product should be returned until written approval and return instructions have been provided by the Company. Items returned without authorisation, or components that have already been installed, altered, damaged or modified, may not be accepted.
DRIVE DYNAMICS SDN. BHD.
Registration No.: 202501022536 (1623949-P)
Email: drive_dynamic@outlook.com