Refund and Returns Policy

Introduction

This Return & Refund Policy outlines the terms under which You may request returns, refunds, and cancellations for Goods purchased from DRIVE DYNAMICS SDN. BHD.

By placing an Order with Us, You agree to the terms set out in this Policy.

Interpretation and Definitions

Definitions

For the purposes of this Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to DRIVE DYNAMICS SDN. BHD.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the DRIVE DYNAMICS SDN. BHD., accessible from drivedynamics.xyz
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Return Policy

30-Day Return Period

You are entitled to request a return within 30 days from the date You receive the Goods.

To be eligible for a return:

  • The Goods must be in the same condition as received
  • The Goods must be unused and in original packaging
  • Proof of purchase (receipt or order confirmation) must be provided

Return Process

To initiate a return, You must contact Us via email with Your Order details.

Once Your return request is reviewed and approved:

  • You will receive instructions on how to proceed
  • The Goods must be returned within a reasonable timeframe

We reserve the right to reject returns that do not meet the conditions stated above.

Refund Policy

Refund Eligibility

Refunds will be issued once We have received and inspected the returned Goods.

If approved:

  • Refunds will be processed using the original method of payment
  • Processing time may vary depending on Your payment provider

Partial Refunds

In certain situations, partial refunds may be granted if:

  • The Goods are not in their original condition
  • Parts are missing for reasons not due to Our error

Refund Processing Time

Refunds are typically processed within a reasonable number of business days after approval.

Please note that it may take additional time for Your bank or payment provider to reflect the refund.

Cancellation Policy

12-Hour Cancellation Window

You may cancel Your Order within 12 hours of placing it.

To request a cancellation:

  • Contact Us immediately with Your Order details
  • If the request is made within the 12-hour window, the Order will be cancelled and a full refund will be issued

After 12 Hours

If more than 12 hours have passed since placing Your Order:

  • The Order may already be processed or shipped
  • You may proceed under the Return Policy once the Goods are received

Damaged or Incorrect Goods

If You receive Goods that are damaged, defective, or incorrect:

  • Contact Us as soon as possible with supporting details (e.g., photos)
  • We will review the issue and provide an appropriate resolution

Refusal of Returns

We reserve the right to refuse returns if:

  • The return request is made after 30 days
  • The Goods are used, damaged, or not in original condition
  • Required proof of purchase is not provided

Changes to This Return & Refund Policy

We reserve the right to update or modify this Policy at any time. Changes will take effect immediately upon being posted on this page.

Governing Law

This Policy shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.

Contact Us

If You have any questions about this Return & Refund Policy, You can contact us:

  • Email: drive_dynamic@outlook.com
  • Address: SUITE 33-01, 33RF FLOOR, MENARA KECK SENG 203, JALAN BUKIT BINTANG, 55100 KUALA LUMPUR W.P. KUALA LUMPUR